Frequently Answered Questions (FAQ)
Unfortunately, as we are not office based, we are unable to take payments using these methods. All purchases have to be made via the website.
If you don't know how many photos you want to buy or just want to buy digital images then the best/easiest option is to use the Bulk Order mode. Click on the "BULK ORDER" button then select "High Resolution Digital Images" as the product. You can then tick all the images that you want to buy. Once you have selected your photos, click on "Purchase Checked Items". The individual item price will drop at the advertised increments.
If you want to order one of our combined digital/printed photo packages, select the one you want from the product list and follow the instructions to select your images.
Yes, you do not need a PayPal account to make a purchase. Choose pay by Credit/Debit card when given the option.
PayPal will remain the payment processor if you pay using a credit or debit card.
No, all saleable photos are uploaded by the photographer to the website.
Our website will instantly send you an order confirmation email to the address provided which contains all your download links. If you can't see the email in your inbox, please check your spam or junk folders. Some email providers only provide comprehensive access to their junk files when you log into their website, not when using an email client such as Outlook.
If you cannot see the email, please advise us of a different email address on photos@msv.com and we will resend the order confirmation to you. Please "whitelist" the email address: photos@msv.com
We recommend that you do not use Microsoft based email addresses as they tend to be more problematic with very aggressive spam filters. This include Hotmail, Outlook and Office365 accounts.
Our prices start at £1 for quantities of 60 images and above. If you are buying fewer images then the individual prices will be higher. A full breakdown of the pricing tiers is available by clicking on the "PRICE LIST" button on your gallery.
Yes you can. If you add your photos to the cart then change trackday your choices won't be lost. Bulk order discounts will be applied automatically.
You cannot take advantage of any of our packages though unfortunately.
Due to orders being fulfilled instantly via the website, this is not something that we are able to offer. Please use the "BULK ORDER" mode to select all your photos.
Some of our products are printed in-house but others come from external suppliers. Therefore printed products may be received at different times.
Press - Please ask the media organisation to contact us directly.
Commercial - In most instances this is permitted but please contact us first so that we can give you more information.
Unfortunately, we do not sell the copyright to our images. When purchasing images from us you are granted a personal use licence which allows you to use the image indefinitely.
This varies depending on the photographer and their equipment. Images should not be below 8 MegaPixel and are typically in the 18-30MP region. All images are suitable for printing up to and beyond 1 metre across.
MP refers to how many millions of pixels the image is made from. MP is not the same as MB (Megabytes) which is the file size of the image.
No. Due to the practicalities of shooting RAW all our photographers shoot JPEG. RAW files are much larger and require processing before they can be sold, this is not currently feasible with trackday images.
Digital images are supplied "straight off of camera" (SOOC). Printed photos/products will be edited for exposure and composition. If you do not want your photos edited or wish to have a particular edit, please advise us in the comments field when placing your order. Extensive "photoshop" work is not included in the standard pricing.
Unfortunately, these photos are not available to view or purchase.
Please send a photo of the damaged packaging and item to us on photos@msv.com with the heading "BREAKAGE" and we will arrange a replacement for you immediately.
Unfortunately, we are not office-based and therefore not easy to contact on the phone. The best way of contacting us is via email on photos@msv.com
Our home circuit is Bedford Autodrome, and we have a direct line (01234 332409) but are usually out on circuit. The best time to try to reach us on this number is between 4.30pm and 6pm, Tuesday to Saturday.
In the first instance, we recommend speaking to the photographer when you sign on at the circuit in the morning. Alternatively, send us an email on the day and we will forward the message to the photographer for you.
If you wish to have photographs removed from the website, please send us an email listing the photograph numbers you want removed. We are only able to remove photos where your vehicle is the main subject of the photo. Removal will happen within 7 days.
Yes you can. Costs vary depending on the circuit and the level of coverage required. Please email us for more information on photos@msv.com
Photos from MSV Drive! events are available to download direct from https://drive.msv.com/photos
If the answer to your question is not above, please email us on photos@msv.com